Refund policy

For anything issues you may have, please contact our customer service first. Our customer service email is:

Our policy lasts 30 days. If 30 days have gone by since your received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer directly without a prior notice.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the bank processing speed.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we shall grant you with the return address accordingly.

To return your product, you should contact us first via

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Return Address:

German warehouse: bredowstr 17a 22113 hamburg, Germany (recipient writes "return+AHKR/platform order number M8XXXX")

UK warehouse: UNIT 10 EXPLORER, VOYAGER PARK, PORTFIELD ROAD, PORTSMOUTH, PO3 5FL, GB. (Recipient writes "return+AHKR/platform order number M8XXXX")

San Francisco: 1937 Davis Street, Ste. E, San Leandro, CA 94577 (recipient writes "return+AHKR/platform order number M8XXXX")

New Jersey: 114 Melrich Road, STE E, Cranbury, NJ 08512 (recipient writes "NRA+AHKR/platform order number M8XXXX")

Ontario: 14675 monta vista, chino, CA, 91710 (recipient writes "return+AHKR/platform order number M8XXXX")

Canada: Unite B, 6409 Netherhart Road, Mississauga, ON, L5T 1B8 (recipient writes "return+AHKR/platform order number M8XXXX")

Australia: warehouse 6 45-53 davies road, padstow, nsw 2211-new warehouse (recipient writes "return+AHKR/platform order number M8XXXX")